Bulk OBD Service (Voice Call)

Bulk voice call services help individual to send pre-recorded calls to a large group of people. It is a simple process in which one can create their own voice message which may be sent to many people and you can track the record too. OBD Services works for any type of business by providing a simple and hassle-free outbound dialler solution.

KEY FEATURES

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Customized voice calls in different languages.

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Appointment Reminder & Confirmation

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Lead Generation through OBD Calls

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Product Promotions & promotional Campaigns

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Improves Customer Service by OBD Calls

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Surveys & Feedbacks

Manthan IT Solutions Hosted OBD (HOBD)

About OBD :

HOBD is an automated outbound dialing solution on a hosted platform that significantly reduces the turn around time required to set up a customer experience business process since the necessary infrastructure is available and ready to use.

The solution comprises of an application installed on a hosted platform located outside customer premises while allowing businesses to access the application through the web.

Business Advantage :

No Capital Investment

  • No upfront investment
  • Comprehensive operational expenditure services

Telco Grade Service

  • No upfront investment
  • Comprehensive operational expenditure services

High reliability

  • HOBD platform co-located with existing PSTN switches have highest uptimes with geographical redundancy

Cloud solution

  • No Delivery of physical circuits required at customer location

Scalability on demand

  • SIP on HOBD allows customer to address changing business needs quickly

Professional services

  • DTMF Integration
  • Flexibility in design

HOBD FEATURES

Features

  • Available as Web based and API service
  • Campaign lifecycle management tool
  • Online Call Flow designer to create and manage customized call flows
  • DTMF input integration
  • DND Management

Why our HOBD services?

  • We offer ready to use hosted Infrastructure for faster deployment
  • Our solution requires low investment to set up and maintain the solution
  • We give you easy integration with existing systems and processes
  • Carrier grade services

INDUSTRY USE CASES

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Banking & Financial Services

Payment Reminders Lead Generation Service Calls customer feedback

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Insurance Companies

Premium Reminders Cross-Sell/Up-sell Customer Feedback

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Hospitals

Appointment Reminders Follow-up Calls Patient Feedback

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Political Parties

Election Campaigns Awareness campaigns Enrollment & Registration

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Service Industry

Scheduled Service Calls Payment reminders Service Feedback

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Government

Emergency Announcements Public Awareness initiative Promotional Campaigns

KEY BENEFITS

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Quick & Convenient

Deliver accurate voice message instantly without manual intervention.

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Consistent Communication

Reach multiple users simultaneously with engaging message.

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Enhance Productivity

Schedule high impact targeted voice campaigns in advance.

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Lower TCO

Pre-deployed, Manage Solutions with little upfront costs.

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Scalable & Demand

Scale capacity dynamically with changing business environment.

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User Friendly Reporting

Web based MIS Dashboards to measure campaign results instantly.

How it Works?

  1. Create the Campaign Flow
  2. Upload the list of contacts in .csv
  3. Upload the wave file
  4. Schedule the campaign
  5. Start the campaign

Solution Architecture: Hosted OBD

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